Privacy Policy
Last updated: July 2026
This Privacy Policy explains how The Vegan Patty Lady ("we", "us", "our") collects, uses and protects information you provide when using our website and services.
Information we collect
We may collect the following information when you place an order, sign up to our newsletter, or contact us:
- Name, email address, delivery address and phone number
- Payment information (processed securely by our payment provider — we do not store card details)
- Order history and product preferences
- Communications you send to us
How we use your information
- To process and deliver your orders
- To respond to enquiries and provide customer support
- To send order updates and, with your consent, marketing emails
- To improve our products, website and service
- To comply with legal obligations
Sharing your information
We only share your data with trusted third parties who help us run our business — including payment processors, delivery couriers and email service providers. We never sell your data.
Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict certain processing
- Withdraw consent to marketing at any time
Cookies
Our site uses essential cookies to run the shop and remember your cart. We may also use analytics cookies to understand how the site is used. You can control cookies through your browser settings.
Contact
For any privacy-related questions or to exercise your rights, please email info@theveganpattylady.co.uk.